Infrastructure Association of Queensland is committed to providing you with the best possible customer service experience.
Infrastructure Association of Queensland is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
2. Open and transparent management of personal information
- e-mail: [email protected]; or
Infrastructure Association of Queensland
Brisbane QLD 4001
3. Personal information
Personal information means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. The personal information which we collect, store, use and disclose includes:
- your name;
- your contact details (including emergency contact details);
- employment history;
- your banking details or credit card details;
- educational qualifications; and
- certain other details such as your date of birth, gender and occupation.
Some personal information is considered ‘sensitive information’ for the purposes of the Privacy Act.
IAQ does not collect sensitive information.
4. Anonymity and pseudonymity
In most circumstances, it is impractical for people to communicate with us anonymously. We need to identify you to assist you effectively. However, in circumstances where it is lawful and practicable to do so, we will provide you with the option of not identifying yourself, or using a pseudonym, when entering into communications with us.
5. Collection of solicited personal information
We only collect personal information by lawful and fair means where reasonably necessary for our functions or activities such as:
- engaging with Government, the community, industry and members to promote private sector involvement in public infrastructure in Queensland;
- for event registration;
- managing your dealings with us as a member and providing you with information;
- promoting events and services to you;
- providing information to a publisher for the purpose of developing IAQ publications;
- fulfilling purposes otherwise required/permitted by law (including the Privacy Act); and
- for any other purposes related to the above or otherwise necessary to give effect to the purposes listed above.
We collect personal information which:
- you provide in the course of applying for membership with IAQ or registering for an event;
- is provided to us by third parties who have disclosed that information to us with your consent (and only if it would be unreasonable or impracticable to collect the information directly from you);
- you provide to us in the course of updating or changing your details;
- is contained in documents or correspondence you provide to us; or
- you provide to us in person, by phone, by post, via our website or via other forms of electronic communication (including via social media).
In all cases, we will take reasonable steps in the circumstances to tell you why we are collecting your personal information and how it will be used at the time of collection.
We also utilise ‘cookies’ which enable us to monitor traffic patterns and to serve you more efficiently if you revisit our website. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. If you reject a cookie, some of the parts or features of the website may not function properly.
6. Collection of unsolicited personal information
From time to time, we may receive unsolicited personal information about you. Unsolicited personal information is information we may receive from you which is not in response to a request by us for that information.
Where we receive unsolicited personal information about you (either directly from you or from a third party), we will consider, within a reasonable period, whether we could have collected that personal information from you had the personal information been solicited.
Where we determine that we could not have collected the unsolicited personal information had it been solicited, we will destroy or de-identify that unsolicited personal information as soon as practicable, provided it is lawful and reasonable to do so.
7. Use or disclosure of personal information
We may collect, store (in hard copy or electronic form), use or disclose your personal information for the primary purpose of engaging with Government, the community, industry and members to promote private sector involvement in public infrastructure in Queensland. We may also collect, store, use or disclose your personal information for the following primary purposes:
- in relation to your application for membership;
- to contact you should we need to;
- to other members;
- to a publisher for creating IAQ publications;
- to ticket providers, venue operators or sponsors in relation to an IAQ event;
- to record RSVP’s and attendance;
- to manage special requirements (e.g. dietary or accessibility requirements);
- for promotional and marketing purposes including promoting events, functions, facilities and services to you;
- to address any enquiries, complaints or feedback from you; or
- to do anything IAQ is required or authorised by law to do.
Further, we may disclose your personal information to:
- third parties where you have given your consent (express or implied);
- government agencies or other similar entities as required or permitted by law; and
- our professional advisors, contractors or other service providers whom IAQ may engage from time to time to carry out, advise or assist with the carrying out of the business activities of IAQ.
IAQ will not use your personal information for a secondary purpose unless:
- you consent to the use or disclosure or you would reasonably expect us to use it for a secondary purpose which is related to the primary purpose;
- the use or disclosure is required or authorised by law; or
- the use or disclosure is otherwise permitted by the Privacy Act (for example, as a necessary part of an investigation of suspected unlawful activity).
8. Direct marketing
Unless you request otherwise, we may also use your personal information for marketing purposes to send you news, information about our activities and general promotional material which we believe may be useful or of interest to you. If you do not want us to use your personal information in this manner, please contact us using the contact details provided above in “Section 1 – Open and transparent management of personal information” and we will give effect to your request as soon as possible and, in any event, within 7 days.
9. Security of personal information
We take reasonable steps to protect your data from misuse, interference and loss, and from unauthorised access, modification or disclosure.
10. Access to personal information
Subject to any exceptions in the Privacy Act, if you have provided us with personal information, you have a right to request access to it. If you are of the belief that IAQ holds personal information relating to you and you wish to obtain access to this information, please contact us on the details provided above. We may ask you to provide proof of your identity if you request access to or correction of your personal information.
In the event that a request for access is made, we will review our records to determine what personal information relating to you we hold and endeavour to respond to your request within a reasonable period after the request is made, but in any event, within 30 days.
Once we have notified you of the nature of the personal information relating to you which we hold, we will give you access to your personal information in the manner requested by you, if it is reasonable and practicable to do so.
We do not levy a charge in respect of the making of a request for access to personal information held by us. However, we may charge you for the reasonable costs incurred by us in providing you with access to the personal information held by us.
The Privacy Act provides instances where a holder of personal information may refuse to provide an individual with access to their personal information. If we refuse to give you access to your personal information, we will give you a written notice that sets out our reasons for the refusal and the mechanisms available to complain about our refusal.
11. Correction of personal information
IAQ takes reasonable steps to keep your personal information as accurate, complete and up-to-date as possible. We make an effort to ensure this data is of high quality, but this relies on the accuracy and frequency of data provided by you.
You can assist us by notifying us if your circumstances change, such as if your name changes.
If we hold personal information about you and you request that we correct the information, we will take reasonable steps to rectify the situation free of charge if we are satisfied that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. If we refuse to correct your personal information, we will give you a written notice setting out our reasons for the refusal and the mechanisms available to complain about the refusal.
12. Complaints, questions or further information
If you wish to make a complaint about a breach of your privacy by IAQ, you may contact us using the contact details provided above. All complaints will be investigated by an appropriately qualified representative of IAQ. We will endeavour to resolve your complaint as quickly as possible and, in any event, within 30 days. We will notify you of the outcome of the investigation, including how we propose to resolve your complaint and what, if any, corrective measures we will implement.
If you are not satisfied with our handling of your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information about doing so, visit http://www.oaic.gov.au/privacy/making-a-privacy-complaint